1. Introduction
Welcome to OhPet. We're a pet essentials brand operated from Jaipur, India. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.
We've written this in plain language because you shouldn't need a law degree to understand how your data is handled.
2. Data We Collect
We only collect what we need to serve you well. This includes:
- Information you give us: Name, email, phone number, shipping address, and any messages you send through our enquiry form or email.
- Order information: Items enquired about, delivery preferences, and payment details (processed securely by our payment partners — we never store your card numbers).
- Automatic information: IP address, browser type, device info, pages visited, and time spent on our site. This helps us improve the experience.
- Communication records: Copies of emails, chats, or calls between you and our team for quality and support purposes.
3. How We Use Your Data
We use the information we collect to:
- Respond to your enquiries and process orders.
- Deliver products and provide customer support.
- Send order updates, shipping notifications, and important account information.
- Share promotional offers and newsletters (only if you've opted in — you can unsubscribe anytime).
- Analyse site usage and improve our website, products, and services.
- Comply with legal obligations and prevent fraud.
4. Sharing & Disclosure
We don't sell your data. Ever. We share information only with:
- Service providers: Delivery partners (e.g., courier companies), payment processors, email service providers, and analytics tools — all bound by confidentiality agreements.
- Legal requirements: When required by law, court order, or to protect our rights and safety.
- Business transfers: In the unlikely event of a merger or acquisition, your data may transfer to the new entity (with the same protections).
5. Cookies & Tracking
We use cookies and similar technologies to remember your preferences, keep you signed in (if applicable), and understand how visitors use our site. You can disable cookies in your browser settings, but some parts of the site may not work as smoothly.
We use third-party analytics (like Google Analytics) which may set their own cookies governed by their respective privacy policies.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Delete your data (subject to legal retention requirements).
- Opt out of marketing communications at any time.
- Object to certain types of data processing.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, simply email us at privacy@ohpet.com.
7. Data Security
We take security seriously. Your data is protected using industry-standard encryption (SSL/TLS) during transmission and stored on secure servers. Access is limited to authorised personnel only.
That said, no method of online transmission is 100% secure. While we do our best, we can't guarantee absolute security. If a data breach occurs, we'll notify affected users promptly.
8. Children's Privacy
OhPet is intended for adults. We don't knowingly collect personal information from children under 18. If you believe we've inadvertently collected such data, please contact us and we'll delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or for legal reasons. The "Last updated" date at the top will always show when it was last revised. For significant changes, we'll notify you by email or a prominent notice on our site.
